Ultimate Managed Services – Chi Networks

World Class Managed Security

Customers Hit by Ransomware

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Ultimate Managed Services^TM

How many of the 20 services below are you getting from your current provider?

Services	24×7 Ultimate Managed Services™	Other vendors 24×7 Support
Service Level	Proactive and Preventative Designed to prevent many problems and resolve others promptly. See our Project Management page.	Reactive Support only when something goes wrong.
Framework	ITIL^® compliant Our IT services comply with the authoritative ITIL® standards that align IT to the needs of business worldwide.	Not ITIL® compliant.
Monitoring	Proactive and extended, with expert technician response.	Basic – you get alerts.
Backups	We manage backups, fix issues and recover your data.	You manage backups.
Patches	We identify and install automatically, with manual testing by our staff.	You install and test.
Security	We protect with our comprehensive Data Armor® ManagedSecurity package..	You secure the system.
Help Desk	24x7x365 Instant access to engineers and technicians who understand your system. No operator, no hold time, no automation. Guaranteed.	Call center technicians answering questions. Queue and on-hold telephone access.
Design	We continuously assess IT components to core functionality and make recommendations.	You are responsible for upgrading your system as your needs change.
Change Management	We help you quickly implement the latest IT infrastructure technologies with minimal service disruption.	You make updates and install new software.

INCIDENT AND PROBLEM MANAGEMENT

Services	24×7 Ultimate Managed Services™	Other vendors 24×7 Support
Helpdesk/Incident Management	Instant phone pickup by a live trained technician. No operator, no automation, no call waiting. Guaranteed.	Call center technicians answer questions. Queue and on-hold telephone access.
Problem Management	We respond to all issues reported to us that require a longer term resolution (such as a patch or a required upgrade) with a written RCA (Root Cause Analysis) and our commitment for resolution within seven days of day when issue was reported.	None offered.

AVAILABILITY AND SERVICE CONTINUITY

Services	24×7 Ultimate Managed Services™	Other vendors 24×7 Support
Backups	We set up, manage and monitor your backups. We fix issues and recover lost data.	You get alerts.
Design	We continuously assess IT components to core functionality and make cost-effective recommendations for maximum functionality.	You are on your own to design and evolve your system as your needs change.
Monitoring	We monitor your systems using a variety of monitoring systems. We check approximately 10-50 parameters on any system.	Basic – you get alerts.

SECURITY

Services	24×7 Ultimate Managed Services™	Other vendors 24×7 Support
DDoS Protection	We ensure the availability of your services by continuously monitoring traffic on our edge routers with our DDoS mitigation system.	None included in the service
Intrusion Detection System	We use many tools to detect and log patterns of odd and unusual behavior. Where some rules on these intrusion detection systems generate instant alerts, others alert us to patterns of unusual behavior.	Service is offered
Regular Vulnerability Scanning	We identify vulnerabilities within various OS and application builds that could expose servers to attacks from various sources.	Service offered by some vendors.
Security	Data Armor ® Managed security protects your system.	You secure your system.

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